More than office management

FlightStory’s ambitions demanded more than just a functional workspace. Their headquarters needed to be a hub for creativity, collaboration, and high-performance execution—a space that could evolve alongside their rapid growth. Kitt stepped in, seamlessly embedding within FlightStory’s leadership structure to ensure their workspace enabled their growth goals.

“"Working with Kitt has been seamless from the start. They’re responsive, reliable, and genuinely invested in making our workspace the best it can be. It feels less like working with a service provider and more like working with a partner who truly understands our business."
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Georgie Holt, CEO at Flight Story

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From compliance lead to real estate partner

Initially, Kitt’s role focused on compliance and operational readiness. Through a three-month onboarding phase overlapping with the previous third-party management provider, Kitt established foundational services that ensured FlightStory’s new home was safe, compliant, and optimally managed. Service areas included Health and Safety, Security and CCTV, Cleaning, Maintenance, and Food and Beverage. But as FlightStory’s needs evolved, so did Kitt’s role. The partnership expanded to include Project Management, Subletting, Space Optimisation, and Concierge services.|
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Leveraging technology for seamless operations

A crucial element of the partnership is technology. FlightStory actively uses Kitt’s app to streamline communication, report issues, and efficiently manage space. This tech-enabled approach allows for real-time responsiveness, helping FlightStory maintain high standards and keep pace with rapid growth.

"The ability from Kitt to step in, take ownership, and adapt as our needs evolved has been invaluable. Whether it's the day-to-day operations or larger-scale projects, we know we can rely on them to get it done—proactively, professionally, and with care. Communicating via their app is real ‘one percent’ for us - we can see our request, updates to tickets and booked visits from Kitt in one place."

Rochelle Keys, Senior Executive Assistant at FlightStory

Adapting to a hyper-paced business

Operating at the cutting edge of media and investment, FlightStory requires a workspace that could flex with its evolving needs. The space houses offices, podcast studios, and event areas, all of which must function at a world-class level.

Kitt’s responsiveness via chat, proactive problem-solving, and hands-on approach mean that FlightStory can focus on scaling their business while Kitt handles the complexities of property management. From coordinating with landlords to supporting potential sub-tenants, Kitt ensured that the space remains a strategic asset, not a distraction.

“Our partnership with FlightStory goes far beyond traditional office management. From day one, we’ve worked to embed ourselves into their team, ensuring the space supports their pace, their people, and their ambitions. As they scale, we’re proud to be the operational backbone that helps power that growth.”

Steve Coulson, CEO, Kitt

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The next chapter

With FlightStory scaling at speed, Kitt remains a key partner in ensuring their workspace evolves alongside them. Whether upgrading facilities, managing subleases, or enhancing hospitality services, our role continues growing—just like FlightStory.

What’s next? As FlightStory looks ahead, Kitt is ready to support their ambitions and ensure their office remains a launchpad for success.