The New Office Normal: what occupiers want, and how managed delivers it

1 min read

A wide reception at 34 Bruton Street, with a marble desk and seating beyond.

We commissioned independent research to answer a question we hear constantly: where does managed space really fit, and where does it still need to grow up?

The New Office Normal draws on a survey of more than 50 owners, agents, brokers and operators, plus in-depth interviews across the sector. The headline: 92% of respondents expect demand for managed offices to grow over the next two to three years. It is no longer a stopgap for struggling assets. It has become a strategic tool for reducing voids, reaching a broader occupier base, and unlocking value in secondary stock.

The report is honest about the friction too, from valuation uncertainty to legal complexity, and where the market is heading next.

Key findings

92% of respondents believe demand for managed offices will grow over the next two to three years.
82% of agents and 64% of landlords say reducing voids is a major driver for engaging with managed space.
89% say managed offices help attract a broader or more diverse occupier base; 68% point to unlocking value in secondary stock.
Fully flexible space, including managed, now represents around 10% of central London supply, up from 6% in 2019.
The journey from viewing to occupation can be as short as 8 weeks for managed space, against up to 18 months on a traditional lease.
An 80/20 model, standardising 80% of fit-out and service while customising the rest, balances efficiency with the personalisation occupiers want.
The biggest barrier is maturity, not appetite: 62% cite valuation uncertainty as their top challenge.

What’s inside

A foreword from journalist Stacey Meadwell, five chapters covering growth, the landlord case, service and design, the challenges still to solve, and where the sector goes next, plus a closing word from Kitt's co-founders, Steve Coulson and Lucy Minton.

Read on

There’s more where that came from.

A lounge at 34 Bruton Street: a curved cream sofa with rust cushions against a veined marble wall, beside a travertine coffee table.

The definitive guide to managed offices

What a managed office is, what's included, who it suits, and how it compares to serviced and conventional space. The complete guide from Kitt.

3 min read

A host standing behind a curved pink-tiled reception desk, beneath globe pendant lights.

The Experience Gap: Why Hospitality is the Only Way to Protect Asset Value in 2026

Capital value has moved from the concrete shell to the experience inside it. Why hospitality is now the lever that protects a building rather than a nice-to-have.

1 min read

A quiet London street of red brick mansion blocks, seen from among the plane trees of a garden square.

Which type of office is right for my business?

Traditional, serviced, managed or co-working? A clear breakdown of each office type, the term, the cost, and who it suits, to help you choose.

2 min read

The New Office Normal: what occupiers want, and how managed delivers it

1 min read

We commissioned independent research to answer a question we hear constantly: where does managed space really fit, and where does it still need to grow up?

The report is honest about the friction too, from valuation uncertainty to legal complexity, and where the market is heading next.

Key findings

92% of respondents believe demand for managed offices will grow over the next two to three years.
82% of agents and 64% of landlords say reducing voids is a major driver for engaging with managed space.
89% say managed offices help attract a broader or more diverse occupier base; 68% point to unlocking value in secondary stock.
Fully flexible space, including managed, now represents around 10% of central London supply, up from 6% in 2019.
The journey from viewing to occupation can be as short as 8 weeks for managed space, against up to 18 months on a traditional lease.
An 80/20 model, standardising 80% of fit-out and service while customising the rest, balances efficiency with the personalisation occupiers want.
The biggest barrier is maturity, not appetite: 62% cite valuation uncertainty as their top challenge.

What’s inside

Read on

There’s more where that came from.

The definitive guide to managed offices

What a managed office is, what's included, who it suits, and how it compares to serviced and conventional space. The complete guide from Kitt.

3 min read

The Experience Gap: Why Hospitality is the Only Way to Protect Asset Value in 2026

Capital value has moved from the concrete shell to the experience inside it. Why hospitality is now the lever that protects a building rather than a nice-to-have.

1 min read

Which type of office is right for my business?

Traditional, serviced, managed or co-working? A clear breakdown of each office type, the term, the cost, and who it suits, to help you choose.

2 min read

The New Office Normal: what occupiers want, and how managed delivers it

Key findings

What’s inside

Download the report

There’s more where that came from.

The definitive guide to managed offices

The Experience Gap: Why Hospitality is the Only Way to Protect Asset Value in 2026

Which type of office is right for my business?

The New Office Normal: what occupiers want, and how managed delivers it

Key findings

What’s inside

Download the report

There’s more where that came from.

The definitive guide to managed offices

The Experience Gap: Why Hospitality is the Only Way to Protect Asset Value in 2026

Which type of office is right for my business?