Tenant FAQs
What are the benefits of insourced services for occupiers?
Because Kitt’s service teams are direct employees, not contractors, you benefit from faster response times, consistent service quality, and real-time visibility of all work via the app.
What happens if we grow or need to move?
Let us know! We can help you adapt your existing space or transition to a new one that fits your changing needs.
How do we get new access cards or request maintenance?
Use the Kitt app to make requests, whether it’s for new access passes, temperature adjustments or repairs – we’ll handle it from there.
Who do we contact if something goes wrong?
Just message our support team through the Kitt app. We respond in under 2 minutes during business hours and resolve most issues quickly.
Do we have a dedicated contact at Kitt?
Yes. You’ll have a named account manager, backed by a team that supports everything from onboarding to daily operations.
Is the office fully private?
Yes. Every Kitt space is a private, self-contained office.
Can we customise the design of our space?
Absolutely. From layout to branding, our Design Team works with you to create a space that reflects your culture and ways of working.
What’s included in our monthly price?
Everything: rent, business rates, service charge, building insurance, utilities, cleaning, internet, maintenance, health and safety, and a dedicated support team – all included in one monthly cost. You can also customise your package with additional services, like groceries or a lunchtime housekeeper.