Reactive support and planned preventative maintenance

Things break. Door handles loosen, taps drip, and air conditioning units need attention. In a busy office, wear and tear is inevitable. Chasing contractors shouldn't be.

Kitt's building maintenance services keep your workspace running smoothly, combining responsive support for unexpected problems with planned preventative maintenance that stops issues before they start.

Our in-house maintenance team

Eight maintenance specialists handle both planned and reactive repairs across all Kitt buildings. They're trained across multiple disciplines, including electrics, plumbing, painting and decorating, and receive continuous training so we can bring more services in-house over time, including work like fire extinguisher servicing that previously required external contractors.

Sticking doors, leaking pipes, faulty sockets, and worn flooring are all handled by the same team that maintains the building day to day.

Response times that set the industry standard

When something goes wrong, you shouldn't have to navigate phone trees or wait days for a callback. Kitt's support team averages a 45-second response time during business hours. Log a ticket, and someone who can help will be on it almost immediately.

Planned preventative maintenance

Reactive repairs matter, but the real efficiency gains come from preventing problems in the first place. Our planned maintenance programme covers routine checks and servicing that keep building systems operating reliably:

• Monthly HVAC filter checks
• Lamp inspections and replacements
• Servicing of filtered water taps
• Water heater monitoring
• Meter readings, security system checks, and logbook updates

These are the unglamorous but essential tasks that keep your office compliant and comfortable.

One point of contact for every repair

Office maintenance provider relationships can be a headache to manage: multiple contractors, different schedules, and invoices arriving from all directions. With Kitt, there's a single point of coordination. We manage vendor relationships, track performance, and ensure the right people show up at the right time.

Whether it's an urgent building repair or a scheduled service visit, you'll know who to contact and what's happening. No chasing, no confusion.

Questions about building maintenance? Get in touch.