Fast response for unplanned issues

A power socket stops working. A door handle comes loose. There's a leak in the kitchen. These things rarely happen at convenient times, and when they do, you want them sorted quickly, not added to problems to solve on your own

Reactive office repairs are the unplanned fixes that crop up in any workspace. What separates a frustrating experience from a seamless one is how fast help arrives and whether the person who shows up can actually solve the problem.

Response times that beat the industry average

When you report an issue in a Kitt-managed office, you're not entering a queue that disappears into the void. Our support team averages a 45-second response time during business hours. A real person acknowledges your ticket almost immediately, and from there, the repair is scheduled based on urgency.

P1 – Emergency office repairs 

Issues causing major disruption to your team or risking structural damage, such as significant leaks, complete power failures, or broken access systems are addressed within four hours.

Standard repairs 

Everything else – the loose handle, the flickering light, the tap that won't stop dripping – is typically booked for same-day or next-day resolution.

In 2025, we resolved 80% of all tickets the same day or the next day, significantly better than most of the industry.

In-house expertise

Speed only matters if the person who arrives can fix the problem. Our team of maintenance specialists are trained across multiple disciplines: electrics, plumbing, painting and decorating, flooring, and general repairs. Most urgent issues can be handled without calling in external contractors.

When specialist contractors are required, we coordinate them: sourcing quotes, managing access, and chasing completion so you don't have to. Occasionally, part availability affects timing for specific repairs, but we'll keep you informed throughout via our proprietary office management platform.

When to raise a ticket

If something in your office isn't working as it should, report it. There's no need to assess whether it's "serious enough" – that's our job. The ticketing system on our platform captures the details, our team triages based on impact, and the repair is scheduled accordingly.

For genuine emergencies, same-day office repairs where delay would cause significant disruption or damage, flag the urgency when you log the ticket, and we'll prioritise accordingly.

Repairs without the runaround

Broken equipment shouldn't mean a broken workday. Report the issue, and we'll handle the rest.